Online Registration

When you voluntarily provide us with personal information such as name, billing address, and credit card number when registering online, we use the information to fulfill your order. We may forward the information collected to our merchant account services partner for the sole purpose of verifying the information and to submit payment for the services ordered.

 

E-mail

Information collected via e-mail will be retained at our discretion in a directly readable form for as long as necessary to complete your request.  The e-mail itself may be retained in an archival form indefinitely.  At no time is the information provided in the email forwarded, distributed, or sold for any reason.

 

Mailing List

Our mailing list is used solely for the purpose of contact parties interested in receiving news releases related to FOCAL or our partners.  In conjunction with our partners, FOCAL may distribute emails or publications on behalf of our partners.  At no time is the information provided in the mailing list forwarded, distributed, or sold for any reason.  Emails outlining products or services provided by our partners will only be distributed through FOCAL.

Your email address may be removed from our mailing list at any time by submitting the request to info@the-focal.com or by following the instructions on the bottom of the email, newsletter or publication.  Bounced email addresses will immediately be removed from our mailing list for all future mailings or news bulletins.

 

Web server activity logs

Like most web servers on the Internet, our servers collect and store all the information that your web browser sends when it requests a web page, including:

  • The name, domain, and numerical internet address of the “host” computer (typically a computer belonging to your Internet Service Provider and not your personal computer) from which you access the Internet.
  • The date and time you accessed our site.
  • The Internet address of the web page that you came from.
  • The page you requested from our site and the number of characters sent to your computer.
  • The information your web browser software sends as its so-called “User Agent,” which typically identifies the browser software and may also indicate the operating system and type of CPU used in your personal computer.

The logs are periodically summarized and analyzed in order to study site usage over time and to perform other studies to help us improve the site’s organization, performance, and usefulness.

 

Retention of collected information

Cookies – Some applications may save a “cookie” on your computer’s hard disk to provide a temporary history of actions taken. A common example is the tracking of items placed in an online “shopping basket.” We do not retain any record of “cookies” beyond what is necessary for running the application.

Web server activity logs – Monthly extracts of the log files are archived and stored off-line at our discretion for an indefinite period of time. Some statistical summaries derived from these data may be retained online or off-line at our discretion for an indefinite period of time.

Online surveys – Information collected via online surveys may be maintained at our discretion for an indefinite period of time.

Marketing information – Such information may be maintained at our discretion for an indefinite period of time.