An attendee may cancel his or her event registration and receive:

  1. a full refund of fees paid if that cancellation is received by FOCAL 30 or more days before the date of the event;
  2. a 50% refund if that cancellation is received by FOCAL 15 or more days (but fewer than 30 days) before the date of the event;
  3. credit toward the next FOCAL event if that cancellation is received by FOCAL fewer than 15 days but more than 2 days before the date of the event; and
  4. no refund if that cancellation is received by FOCAL 2 days or fewer before the date of the event.

If an attendee is unable to attend an event, FOCAL may be able to allow the attendee to substitute his or her registration for that of another attendee provided that:

  1. FOCAL receives notice more than 2 days before the event; and
  2. FOCAL approves and reviews the proposed substitute attendee.

If for any reason an event is cancelled, FOCAL is not responsible for any additional costs beyond registration fees, including but not limited to airfare, hotel reservations, or reserved transportation.

The agenda and/or the roster of featured speakers may change without notice.